Monogramming App Privacy Policy

Monogramming App (“we”, “us”, “our” or “the App”) provides custom product options, fields, and personalization tools (such as text boxes, dropdown select menus, radio buttons, checkbox lists, and file upload fields) to display on your Shopify storefront (“the Service”). This Privacy Policy describes how we collect, use, and share personal information when you install or use the App in connection with your Shopify-supported store.

This policy applies to merchants and their staff who install and use the App’s admin interface. The App does not collect or store personal information from your store’s buyers or visitors.

Personal Information the App Collects

When you install the App, we are automatically able to access certain types of information from your Shopify account through Shopify’s APIs, including (as applicable):

• Shopify Products & Collections APIs: To retrieve product details, variants, images, and collections so you can select and assign custom option configurations to specific items.
• Shopify Metafields API: To configure product metafield definitions (specifically under the custom namespace, using the option_group key) on your products. We use this to link custom option sets to assigned products so they render on the storefront.
• Shopify Files API: To manage custom images/media uploaded by the merchant for the option layout configuration and to securely upload custom customer-facing designs.
• Shopify Cart Transforms API: To structure, transform, and attach selected custom personalization option data to cart line items.
• Shopify Shop / session details: To verify your store name, permanent domain, contact email, primary domain, currency, timezone, billing address, and locale, and to manage app installation, authentication, and configurations.

We use the above data to store custom option configurations (Option Groups) and map them to your products, allowing the storefront to fetch and render customized personalization fields in real time when visitors browse your products.

In addition, we collect information you voluntarily provide when you contact us for technical or customer support (for example, your name, email address, and details about your support request).

We do not collect registration information independently from you; we rely on the contact and store details provided through your Shopify account.

Regarding Store Buyers / Visitors:

The App does not collect or store personal information of your store's buyers or visitors in our database. When a buyer inputs custom personalization text or uploads a file for a custom product on your storefront, that data is processed in real time:

• Customer text inputs and option values are attached as standard line item properties to the cart/order.
• Files uploaded by customers are uploaded directly to Shopify's secure servers via Shopify's Files API (returning a Shopify CDN URL). The App does not store these files or customer details (like names, emails, addresses, or payment details) on our databases.

We collect personal information directly from you, through your Shopify account, when you contact us for support, and by using the following technologies within the App’s admin interface:

• “Cookies”: We use cookies and similar technologies in the App’s admin interface to maintain your session and keep you authenticated while you use the App.
• “Log files”: We collect technical logs related to your use of the App’s admin interface. These logs may include information such as your IP address, browser type, operating system, Internet service provider, referring/exit pages, date/time stamps, and error or performance data. We use this information for security, debugging, and performance monitoring.
• “Web beacons,” “tags,” and “pixels”: We may use these technologies within the App’s admin interface to understand how you interact with the App, for example to identify which screens are used most frequently and to diagnose UI or performance issues.

We do not use cookies, pixels, or other tracking technologies on your storefront or on your store customers’ devices through this App.

How Do We Use Your Personal Information?

We use the personal information that we collect from you in order to provide the Service and operate the App.

Specifically, we use this information to:

• Authenticate you and allow you to access, configure, and build personalization option groups.
• Retrieve products, collections, and metadata to allow mapping and assignment of options.
• Set product metafields so that your storefront theme app extensions can dynamically render the customized option fields on your products.
• Process and coordinate secure file uploads to Shopify's CDN for your customized options.
• Communicate with you, including sending important notices about the App or responding to your inquiries.
• Verify billing and subscription status (for example, to confirm that your subscription plan is active).
• Monitor, maintain, and improve the App, including troubleshooting issues and analyzing performance.
• Provide technical and customer support related to your use of the App.

We do not use your personal information for targeted advertising or remarketing, and we do not sell or rent personal information to third parties.

Sharing Your Personal Information

We do not share your personal information with third parties except as necessary to provide the Service or to comply with the law. For example, we may share information with:

• Trusted service providers that host our infrastructure or provide related IT and support services. These providers process personal information only on our behalf and under appropriate contractual and security safeguards.
• Government authorities, courts, or law enforcement if we are required to do so to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request for information, or to otherwise protect our rights, property, or safety, or the rights, property, or safety of others.

Behavioural Advertising

The App does not use your personal information for targeted advertising, behavioural profiling, or remarketing.

Your Rights

Depending on where you are located, you may have certain rights with respect to your personal information, including the right to request access to, correction of, or deletion of the personal information that we hold about you.

If you are a European resident (including residents of the European Economic Area and the United Kingdom), you have rights under applicable data protection laws, including:

• The right to access personal information that we hold about you.
• The right to request that your personal information be corrected, updated, or deleted.
• The right to object to or restrict certain processing of your personal information.

If you would like to exercise these rights, please contact us using the contact information below. Regardless of your location, you can contact us with any requests or questions about your personal information, and we will respond in accordance with applicable law.

Additionally, if you are a European resident, we note that we process your information in order to fulfill contracts we might have with you (for example, when you install and use the App) or otherwise to pursue our legitimate business interests described above. Please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention & Deletion

We do not collect or store buyer order information or other personal data about your customers.

For merchant accounts, we maintain your store’s configuration data (such as option sets, fields, settings, and product mappings) and related session and log data for as long as you use the App or until you ask us to delete this information.

When you uninstall the App, we delete your associated store configurations, option sets, sessions, and related App data from our databases within a reasonable time period (and process the data removal immediately upon receiving Shopify's APP_UNINSTALLED webhook), except where we are required to retain certain information for legal, accounting, or compliance purposes.

We also delete or anonymize your personal information if we receive a valid data deletion request from you, or via Shopify’s mandatory data protection webhooks (for GDPR/CPRA compliance, such as customers/redact or shop/redact), subject to any legal obligations that require us to retain certain data.

Cross-Border Transfers

We may store and process your personal information in Canada, the United States, and other countries outside of your country of residence. These countries may have different data protection laws than those in your jurisdiction. Where required by law, we take steps to ensure that appropriate safeguards are in place to protect your personal information when it is transferred internationally.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices, changes to the App, or for other operational, legal, or regulatory reasons. We will indicate the date of the latest revision at the top of this policy, and, where required by law, we will provide additional notice of material changes.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint or exercise your privacy rights, please contact us by e-mail at:

info@magnetoitsolutions.com

or by mail using the details provided below: